Shipping & Returns
Shipping Policy
Processing Time:
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Orders are typically processed and shipped within 1-3 business days after payment confirmation.
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Customized or made-to-order items may require additional processing time. Please refer to individual product listings for specific details.
Shipping Methods:
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We offer standard shipping through trusted carriers such as USPS, FesEX, and UPS.
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Expedited shipping options are available for customers who need their items sooner. Additional charges will apply based on the selected shipping method.
Shipping Rates:
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Shipping rates are calculated based on the destination, weight, and dimensions of the items in your order.
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Free shipping is available for orders exceeding [Amount] within [Location(s)].
International Shipping:
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We offer international shipping to [List of Countries or Regions].
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International shipping rates and delivery times vary depending on the destination and selected shipping method.
Order Tracking:
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Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
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You can also track your order's status by logging into your account on our website.
Shipping Delays:
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While we strive to deliver your items on time, please note that external factors such as weather conditions, customs procedures, and carrier delays can occasionally impact delivery times.
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We appreciate your patience and understanding should any delays occur.
Customs and Duties:
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For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country's customs regulations.
Incomplete or Incorrect Addresses:
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Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for orders shipped to incorrect addresses.
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If an order is returned to us due to an incorrect address provided by the customer, additional shipping charges may apply for reshipment.
Lost or Damaged Items:
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In the rare event that your order is lost or damaged during transit, please contact our customer support within [Number of Days] of receiving your order.
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We will work with you to resolve the issue and arrange for a replacement or refund as necessary.
Contact Information:
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If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer support team at
Please note that this shipping policy is subject to change and should be reviewed periodically. Last updated: November, 2023.
Return & Exchange Policy
Our return policy is simple - if you are not 100% satisfied with your purchase, you can mail it to our address.
Please note that shipping charges are non-refundable. However, should you need assistance, please contact Customer Service at admmodernfresh@gmail.com.
A refund for the item will be issued once it has been received. Items received within 30 days will receive a full refund to the original form of tender. Items received within 31-60 days will receive a full refund as merchandise credit.
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Return to below:
Freshmodern Pet Store
2728 Tolstoy Place
Oxnard, CA 93033
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At our discretion, a refund may be issued without requiring a return of the product. In these situations, please note that we do not take ownership of the refunded item.