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Shipping & Returns

Shipping Policy

Processing Time:

  • Orders are typically processed and shipped within 1-3 business days after payment confirmation.

  • Customized or made-to-order items may require additional processing time. Please refer to individual product listings for specific details.

Shipping Methods:

  • We offer standard shipping through trusted carriers such as USPS, FesEX, and UPS.

  • Expedited shipping options are available for customers who need their items sooner. Additional charges will apply based on the selected shipping method.

Shipping Rates:

  • Shipping rates are calculated based on the destination, weight, and dimensions of the items in your order.

  • Free shipping is available for orders exceeding [Amount] within [Location(s)].

International Shipping:

  • We offer international shipping to [List of Countries or Regions].

  • International shipping rates and delivery times vary depending on the destination and selected shipping method.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

  • You can also track your order's status by logging into your account on our website.

Shipping Delays:

  • While we strive to deliver your items on time, please note that external factors such as weather conditions, customs procedures, and carrier delays can occasionally impact delivery times.

  • We appreciate your patience and understanding should any delays occur.

Customs and Duties:

  • For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country's customs regulations.

Incomplete or Incorrect Addresses:

  • Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for orders shipped to incorrect addresses.

  • If an order is returned to us due to an incorrect address provided by the customer, additional shipping charges may apply for reshipment.

Lost or Damaged Items:

  • In the rare event that your order is lost or damaged during transit, please contact our customer support within [Number of Days] of receiving your order.

  • We will work with you to resolve the issue and arrange for a replacement or refund as necessary.

Contact Information:

  • If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer support team at

    admmodernfresh@gmail.com.

Please note that this shipping policy is subject to change and should be reviewed periodically. Last updated: November, 2023.

Return & Exchange Policy

Our return policy is simple - if you are not 100% satisfied with your purchase, you can mail it to our address.

Please note that shipping charges are non-refundable. However, should you need assistance, please contact Customer Service at admmodernfresh@gmail.com.

 

A refund for the item will be issued once it has been received. Items received within 30 days will receive a full refund to the original form of tender. Items received within 31-60 days will receive a full refund as merchandise credit.

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Return to below:

Freshmodern Pet Store
2728 Tolstoy Place
Oxnard, CA 93033

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At our discretion, a refund may be issued without requiring a return of the product. In these situations, please note that we do not take ownership of the refunded item.

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